COMPANY

Our Client is a partnership of highly skilled consultants and technologists. They specialise in the evolution of Data Engineering, Cloud and Analytics. They focus on delivering value from our client's data using innovative approaches that reduce risk and delivery time, and that they are constantly improving through R&D.

They are looking for a commercially driven, delivery-focused Director of Operations to lead the operational function through its next stage of growth — with the potential to evolve into the business’s first Chief Operating Officer (COO

ROLE DESCRIPTION 

You’ll be accountable for delivering against forecast, scaling infrastructure, and driving cross-functional alignment across Sales, Talent, Finance, and Consulting. You’ll oversee everything outside of Sales and Consulting, with a mandate to create a high-performing, efficient, and scalable business engine.

This role combines hands-on execution with strategic oversight and is ideal for someone ready to grow into an enterprise-wide leadership role as the business scales toward £100M+ valuation.

ROLE RESPONSIBILITIES

1. Delivery & Operational Performance

• Own operational delivery against commercial forecasts across all accounts

• Lead on forecasting and reporting of delivery against forecasts

• Unblock delivery bottlenecks — onboarding, POs, SoWs, resourcing gaps

• Drive operational processes that enhance delivery performance, profitability, and client satisfaction

• Build repeatable operating rhythms that will form the backbone of a scalable delivery engine as they grow

2. People Leadership & Team Development

• Directly manage and mentor the Operations and Back Office team

• Conduct regular reviews and development planning

• Build team morale, structure, and performance culture

• Lead succession planning and capability development

• Lay the foundations for a future-ready ops team, with a clear structure, progression, and succession plan

3. Governance, Compliance & Risk Management

• Own contract governance and documentation accuracy (SoWs, POs, Monday.com)

• Ensure compliance with internal controls, external audits, and security requirements

4. Cross-Functional Coordination

• Act as the central operations link across Sales, Talent, Finance, Marketing, and Consulting

• Ensure joined-up governance across teams and systems

• Support strategic client accounts on delivery reporting and coordination

• Maintain high standards for internal collaboration and responsiveness

• Operate as a peer to Sales, Finance and Consulting leadership, with a view to integrating operations into wider strategic planning

5. Systems, Processes & Infrastructure

• Oversee core operational platforms (Monday.com, Harvest, CRMs)

• Drive continuous improvement, automation, and tooling upgrades

• Ensure all delivery and support processes are scalable and documented

6. Ad-Hoc Strategic Responsibilities

• Support framework submissions and renewals (e.g. TS4, DOS7)

• Champion operational inputs into ESG and Social Value initiatives

REQUIRED SKILLS & QUALIFICATIONS

• Senior operational experience in a scaling consultancy or services firm with turnover of >£20 million

• Proven success in driving delivery performance, forecasting, and cross-functional alignment

• Strong governance, compliance, and process improvement expertise

• Skilled in team leadership with a mentoring and development mindset

• Comfortable owning systems and working cross-functionally with C-suite stakeholders

• Ambitious and commercially minded, with the potential to grow into a broader COO role as the business scales

• Able to balance tactical delivery with strategic thinking, and comfortable transitioning into enterprise-level decision-making

• Calm, structured, and solutions-focused under pressure