Job title: Enterprise Applications / CRM Manager

Location: London

Working Pattern: Hybrid

Contract Type: Full time, permanent

Company

Founded in 2007, our client is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships. They currently have over 500 staff based across 15 physical locations and remotely, and continue to grow rapidly. A few years ago, they secured investment from the private equity firm who continue to support their growth plans, including acquisitions of several franchises over the past two years.

Their success is due to our approach to training and their links with businesses. They work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to them being awarded an ‘Outstanding’ rating by Ofsted.

They consider themselves a national provider with locally held relationships. This enables them to deliver student focussed programmes and build strong relationships with all of their clients, big or small. With a talented team, they are dedicated to fostering a collaborative and inclusive culture that supports both personal and professional growth and were voted as one of the Sunday Times Best Places to Work 2024.

Role Description

The Enterprise Applications Manager is responsible for leading the UK IS Application Services team and ensuring the effective management, configuration, and optimisation of enterprise applications. A major focus of this role will be driving the successful delivery of the HubSpot CRM project, ensuring seamless integration with other business systems and enabling data-driven decision-making across the organisation. This is a fantastic opportunity to shape the future of their enterprise applications, contribute to strategic projects on their technology roadmap, and help drive operational excellence across the company.

Role Responsibilities

Management, Planning and Delivery

·         Manage the UK IS Application Services team ensuring targets are consistently met.

·         Maintain strong relationships with technology vendors, ensuring service levels are met and that FI remains informed about product roadmaps and emerging capabilities

·         Lead on the planning, implementation, testing, and rollout of new enterprise applications and major enhancements to existing systems, partnering with internal teams, vendors/partners and other key stakeholders to deliver well-integrated, purpose-fit solutions that support strategic business goals

·         Translate business requirements into system specifications, ensuring solutions are designed to meet operational needs and deliver measurable value

·         Coordinate cross-functional input during project lifecycles, facilitating workshops, gathering feedback, and ensuring stakeholder alignment throughout

·         Manage system configuration and data migration activities, ensuring accuracy, consistency, and minimal disruption to business operations

·         Support change management efforts by contributing to training materials, user guides, and internal communications to ensure smooth adoption of new systems

·         Monitor post-implementation performance, identifying opportunities for further optimisation and ensuring systems continue to meet evolving business needs

Application management and configuration

·         Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations

·    Leverage automation and AI where possible to enhance performance

·         Act as the primary liaison with HubSpot and other enterprise software vendors. Work with account managers to enhance systems in alignment with business needs.

·         Configure, maintain, and optimise enterprise applications to meet business requirements

·         Ensure smooth data flow and connectivity between enterprise applications, proprietary systems, and third-party platforms

·         Monitor and maintain application performance, troubleshooting issues and ensure system stability

·         Manage upgrades, patches, and integrations in collaboration with internal teams and third-party vendors

·         Maintain up-to-date documentation for system configurations, integrations, and processes

·    Establish and enforce best practices for data management, reporting, and system usage across the organisation.

·         Ensure enterprise applications follow best practices for security, access control, and compliance with relevant regulations

Stakeholder collaboration

·         Work closely with leadership, internal and external stakeholders to translate business requirements into technical solutions

·         Coordinate and support testing and quality assurance for new implementations and updates

·         Act as a bridge between technical teams and business stakeholders to ensure alignment

Support/troubleshooting:

·         Lead a department that provides support for core enterprise applications

·         Assist in training users, promoting adoption, and ensuring a smooth transition during system upgrades or new implementations

·         Liaise with vendors and partners/providers to resolve issues efficiently

Continuous improvement:

·         Identify opportunities for system enhancements and process optimisation

·         Collaborate with internal teams and external partners to implement improvements

·         Stay informed on emerging technologies and best practices to inform future strategy

·         Identify opportunities to streamline workflows and automate processes to improve efficiency across departments

Essential Skills & Experience

·       Strong expertise in HubSpot administration (certifications are a plus), including experience with HubSpot APIs and integrations

·         Team management experience

·         Proven experience managing, configuring and supporting SaaS-based enterprise applications

·        ·        Familiarity with integration tools and methods (e.g., API-based integrations, middleware solutions and automation platforms)

·         ·        Experience in data governance, workflow automation, and process optimisation

·         ·       Strong understanding of how enterprise systems interact across departments (e.g., CRM, finance, HR, TMS, LMS)

·         Ability to configure, maintain, and optimise applications to meet evolving business needs

·         Excellent problem-solving and analytical skills, with the ability to identify and resolve system issues efficiently

·         Ability to work independently and as part of a team

·         Effective communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders

·         Confident and professional in dealing with clients and colleagues

·         ·   Experience in vendor management, contract negotiations, and working with external account managers

·       ·      High adaptability to evolving business needs, with a strategic mindset for enhancing enterprise applications

·         Ability to manage business relationships effectively and deliver positive outcomes

·         Flexible and collaborative mindset with ability to manage multiple priorities

·         Right to live and work in the UK and able to travel, when required