Job title: Client Engagement Manager

Location: Oxford Area

Working Pattern: Hybrid

Contract Type: Permanent 

Company

Our Client is a multi-accredited HubSpot Solutions Partner, working with businesses to unlock the potential of HubSpot. They scope, implement, optimise and manage the platform, along with its connected tech stack, to help our customers get better and better at what they do. Everything we do is underpinned by two things that help their customers to win. Strategic consulting, adoption, turning HubSpot into a place that your team want to be, and want to stay. They run the HubSpot Adoption User Group. Mastery over metrics - HubSpot accreditations prove expertise beyond partner tiers. They’ve earned the following by going through rigorous assessments to prove they can meet the universal standards set by HubSpot. CRM Implementation Accreditation, Platform Enablement Accreditation, Data Migration, Accreditation, Solutions Architecture Design Accreditation, Onboarding Accreditation.

Role Description

The role is defined by relationship and connection. You will be accountable for the continuity and expansion of  their portfolio of clients, managing the engagement beyond existing projects. The impact you create comes from identifying and surfacing opportunities, making a measurable commercial contribution to pipeline expansion. You will maintain trust between engagements, turning insights into conversations that expand what's possible for their clients.

Role Responsibilities

They are looking for managers who excel at strategic relationship building. You specialise in looking beyond current projects to find whitespace and opportunities for growth. Your expertise involves:

• Building and maintaining relationships across all client stakeholders, moving beyond immediate project contacts
• Developing and building account engagement plans that keep the business present between projects
• Being accountable for commercial contribution by sourcing and surfacing upsell and cross-sell opportunities for the team to deliver
• Monitoring client health signals (such as NPS, CSAT, renewals, and engagement trends) and flagging risks early
• Driving product adoption and usage for non-active clients.
• Connecting a client with a different part of the company’s service offering.

Essential Skills & Experience

• You like the buzz of staying connected and are passionate about building relationships and keeping conversations alive between projects
• You are curious, care deeply about client success, and take ownership of your portfolio
• You are a strategic thinker and investigative by nature, with the ability to spot growth opportunities and commercial signals
• You are experienced in account or client management, ideally within an agency or consultancy environment, and know your way around building trust and rapport with senior stakeholders
• You are highly organised, solutions-focused, and comfortable managing multiple accounts at once
• You are data-savvy, able to monitor client health signals and act on them, and know your way around tools like HubSpot and project management systems