Job title: Senior Account Manager

Location: Guildford, Surrey GU4 7WA

Working Pattern: Hybrid

Contract Type: Full Time

Company

Our client is an award-winning, privately owned value-added reseller and systems integrator, established in 1984 and headquartered in Guildford, Surrey. They partner with leading technology providers, including 8x8, BT, Calabrio, Five9, Fortinet, Microsoft, Mitel, and Zoom, delivering advanced technology that supports their vision of a connected and sustainable future.

More than just a reseller, our client differentiates themselves through in-house software development, strong professional services capability, and a consultative engagement model. Their teams specialise in business communications and collaboration, contact centre and unified communications solutions networking, AI, automation, and systems integration.

They focus on creating value, mitigating risk, and establishing long-term, trust-based customer partnerships.

Role Description

Our client is seeking a dynamic and proactive Senior Account Manager to acquire new customers, grow existing accounts, and take ownership of achieving revenue and Gross Profit targets.

The Senior Account Manager operates as a trusted advisor, building strong relationships with senior stakeholders and positioning solutions that address customer challenges. They will manage complex sales cycles, develop tailored proposals, and work collaboratively with internal teams to ensure successful project outcomes.

This position offers the opportunity to join a supportive, innovative, and high-performing environment, with strong focus on career development and personal growth.

Role Responsibilities

• Proactively winning new business and acquiring new customers
• Producing proposals and reports
• Owning and being accountable for achieving Gross Profit targets and associated KPI’s
• Identifying specific needs and opportunities and recommending products, services and solutions to address those requirements.
• Exerting influence to develop revenue and scope of services and associated adoption.
• Identifying and developing new business opportunities within the marketplace, including sector opportunities and collaboration / partnering opportunities.
• Effective planning and reviewing of significant projects and management of change initiatives
• Communicating, negotiating and influencing within a complex and challenging environment
• Resolves conflict and encourages co-operation within and across teams and groups

Essential Skills & Experience

• Minimum 5yrs experience selling CCaaS/UCaaS solutions (preferably experience with Zoom, 8x8, Five9, Mitel, Microsoft)
• Proven Experience engaging with Senior Stakeholders and Managing Complex Sales Processes
• A highly driven, motivated and proactive character
• Experience acquiring new logos with TCV £500k+
• Able to commute minimum 1 day per week to Guildford